Help Center
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Step-by-step guides for everything in Twilper: from signing in for the first time to WhatsApp, phone and the AI assistant.
Getting started
Getting started with Twilper
From purchase to your first conversation: signing in, the data processing agreement, the setup wizard and the checklist in the dashboard.
Read articleThe chat widget on your website
Add the chat widget with a code snippet, the WordPress plugin or the Shopify app, and adjust colors, name and welcome message in the Widget Designer.
Read articleBuilding your knowledge base
Let Twilper scan your website, add texts and FAQs, and answer the questions the AI couldn't answer yet.
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Connecting channels
Connecting email
Connect your mailbox to the shared inbox, set up your email signature, and email your replies to website visitors who have already left.
Read articleConnecting WhatsApp Business
Answer WhatsApp messages in your shared inbox, on your own Twilper number. How to connect WhatsApp Business and how the 24-hour window works.
Read articlePhone: number, call routing and voicemail
Request a Dutch 085 business number or connect your existing number, set opening hours and call routing, and follow up on missed calls.
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AI assistant and automation
The AI assistant and premium voice
How the AI assistant builds its answers, how to set the tone, how to take over a conversation, and what the premium voice for phone is.
Read articleLetting the assistant book appointments
Connect Google Calendar or Microsoft Outlook and let the AI assistant book appointments through the website chat or the phone.
Read articleIntegrations, webhooks and API keys
Send events to Zapier, Make, n8n or Slack, and give your own systems access with API keys.
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Integrations step by step
Integrations in Twilper: how they work
Where to find integrations, what the status on a card means, and how before, during and after the conversation fit together.
Read articleConnect a mailbox: IMAP/SMTP
Bring your existing mailbox into the shared inbox with IMAP and SMTP. Gmail and Google Workspace are not supported yet; Microsoft 365 is planned.
Read articleConnect email via Resend
Bring mail that Resend receives for your domain (for example support@) into the inbox and reply from the same address.
Read articleConnect WhatsApp Business
Answer WhatsApp messages in the shared inbox, with or without AI, on your own Twilper number. Step by step from Meta verification to test message.
Read articleConnect Zapier, Make or n8n with webhooks
Send signed events (new conversation, lead, summary, appointment) to Zapier, Make or n8n and connect thousands of apps.
Read articleAPI keys: actions from your own software
Let Zapier, Make or your own software create contacts and leads, add notes and list conversations through the Twilper API.
Read articleBot link: let the AI look things up in your own system
Let the AI in website chat, WhatsApp and phone query your own system, for example for an order status, with signed requests.
Read articleConnect Pipedrive (HubSpot coming soon)
Let Twilper recognise callers and visitors from your CRM, create contacts and leads, and write every conversation back with a summary.
Read articleNotifications in Slack or Microsoft Teams
Get a message in a Slack or Teams channel for missed calls, handoffs, new leads and summaries.
Read articleShopify and WooCommerce: orders in the conversation
Let the AI look up an order's status in WooCommerce, or load the customer's latest orders through your Shopify app.
Read articleInstall the WordPress plugin
Put the chat widget on your WordPress site, sync your pages and products to the knowledge base and connect WooCommerce with the sync key.
Read articleConnect a calendar: let the AI book appointments
Connect Google Calendar, Cal.com or Calendly so the AI proposes free times and books appointments in chat, WhatsApp and on the phone.
Read articleSet up a phone line, forward and keep your number
Set up your Twilper phone line: call route, opening hours, voicemail, voices, and forwarding or porting your existing number.
Read articleSet up AI behaviour: goal, questions, scenarios and tone
Decide what the AI assistant does in chat, WhatsApp and on the phone: the goal, which questions it asks, what it does in certain situations and in what tone.
Read articleApp and push notifications: Android, iPhone and desktop
Install Twilper on your phone or computer and switch on notifications for new conversations, even when the dashboard is closed.
Read articleComing soon: integrations in development
Which integrations we are building and what they will do: Teamleader, Salesforce, Odoo, Zoho, Zendesk, Freshdesk, Moneybird, Exact, Xero, 3CX, Voys and Teams Phone.
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Account, billing and privacy
The Twilper app for Android
Install the Twilper app from Google Play, sign in and switch on notifications, so you can reply and take calls from anywhere.
Read articleBilling, plans and limits
The trial, how the message limit works, what happens at the limit or after a failed payment, and how to change your plan.
Read articlePrivacy and GDPR
The data processing agreement, where your data is stored, how long it's kept and how to delete data.
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Can't find your question?
Send us a message through the contact form or email [email protected].