App and push notifications: Android, iPhone and desktop

What it does

• Before the conversation: a notification on your phone or computer as soon as a customer writes or calls.
• During the conversation: you reply from the app, just like in the dashboard.
• Notifications contain no message content.

What you need

• Android: Google Play.
• iPhone or iPad: iOS 16.4 or later and Safari.
• Desktop: Chrome, Edge or Safari on the Mac.

Android

Open "App & notifications" in the menu and tap "Get it on Google Play", or search Google Play for Twilper. Sign in and allow notifications.

iPhone and iPad

1. 1

   Step 1: Open in Safari

   Open chat.twilper.com in Safari (not in another browser).

2. 2

   Step 2: Tap Share

   Tap the square with the up arrow. On newer iOS it may sit behind •••.

3. 3

   Step 3: Add to Home Screen

   Choose "Add to Home Screen" and tap Add.

4. 4

   Step 4: Open the app and switch on notifications

   Open Twilper from your home screen, sign in, open "App & notifications" and tap "Turn on notifications".

Set up notifications

1. 1

   Step 1: Open App & notifications

   Choose "App & notifications" at the bottom of the menu. Under "Notifications on this device" switch notifications on and choose what you want to be notified about.

   

2. 2

   Step 2: Set your preferences

   Optionally choose only conversations assigned to you (or to nobody) and quiet hours. Settings apply per device.

Rules and settings

• On desktop, install through the install icon on the right of the address bar in Chrome or Edge, or in Safari on the Mac through File > Add to Dock.
• After an update you see a bar saying there is a new version of Twilper; click Refresh.

Testing

• Send a chat message through your own website while the app is closed. You get a notification within seconds.

Common problems

• Notifications are blocked for this site: allow notifications in your browser or phone settings.
• No notification on iPhone: notifications only work in the app on your home screen, not in Safari itself.
• This browser doesn't support push notifications: use Chrome, Edge or Safari, or the Android app.