Connect Zapier, Make or n8n with webhooks

What it does

• During and after the conversation: Twilper sends a JSON message for the events you choose.
• Events: conversation.created, message.created, lead.captured, conversation.resolved, call.completed, call.missed, call.summary and appointment.booked.
• Every message is signed, so you can check it comes from Twilper.

What you need

• An account with Zapier, Make or n8n.
• An https URL to receive messages.

Step 1: create a receiver

• Zapier: create a Zap with the trigger "Webhooks by Zapier" → "Catch Hook" and copy the URL.
• Make: create a scenario with "Webhooks" → "Custom webhook" and copy the address.
• n8n: add a "Webhook" node and copy the production URL.

Step 2: add the webhook in Twilper

1. 1

   Step 1: Open the wizard

   Go to "Integrations" and click "Set up" on the card "Zapier · Make · n8n".

   

2. 2

   Step 2: Paste the URL and choose events

   Paste the URL into "Webhook URL (https)", optionally add a description and tick the events you want to receive. Click "Save webhook".

   

Step 3: test and build on

1. 1

   Step 1: Send a test

   Click "Test" on your webhook or on the card. Zapier, Make or n8n then sees a sample message with all fields.

2. 2

   Step 2: Build the next steps

   In Zapier, Make or n8n, map the fields to your next step and switch the automation on.

Rules and settings

• Failed deliveries are retried automatically: up to 6 attempts, after 1 minute, 5 minutes, 30 minutes, 2 hours and 6 hours.
• The "Delivery log" shows for each message whether it arrived.
• The wizard explains how to verify the HMAC signature in your own system.
• Webhooks send customer data; they only work with a signed DPA.

Testing

• Use "Test" and then check the "Delivery log" for a 2xx response.

Common problems

• The test does not get a 2xx: is your Zap or scenario switched on, and is the URL correct? Zapier and Make only show a test while the trigger is listening.
• Duplicate messages: a retry can deliver a message twice. Use the id in the message to avoid doing the work twice.
• The old "Webhooks" page in the menu still works, but the new webhooks under Integrations have more events, retries and a delivery log.