1. Introduction
Twilper ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit twilper.com or use our services.
2. Information We Collect
We may collect the following information:
- Name and email address (when you contact us or subscribe)
- Usage data and analytics (page views, referral sources)
- Device information (browser type, operating system)
- IP address (for security and analytics purposes)
3. How We Use Your Information
- To respond to your inquiries and provide our services
- To send you updates about our products (only with your consent)
- To improve our website and services
- To comply with legal obligations
4. Data Sharing
We do not sell your personal data. We may share data with trusted third-party services (hosting, analytics, email) that help us operate our business, all bound by data processing agreements.
5. Your Rights
Under GDPR, you have the right to access, correct, delete, or port your personal data. You can also withdraw consent at any time. Contact us at info@twilper.com to exercise these rights.
6. Cookies
We use essential cookies for website functionality and analytics cookies to understand how visitors use our site. You can manage cookie preferences in your browser settings.
7. TwilperChat — AI Chatbot Service
TwilperChat is our AI chatbot widget that website owners can add to their websites. This section covers how data is handled specifically for TwilperChat.
7.1 Data collected from website visitors
- Chat messages (questions and answers)
- Optional contact information (name, email, phone) — only if voluntarily provided
- Page URL where the chat was started
- Browser language and device type
- Anonymous session ID stored in browser localStorage (not a cookie)
7.2 How chat data is processed
- Messages are processed by AI (DeepSeek API) to generate responses based on the website's content
- Chat history is stored to provide conversation continuity and analytics to the website owner
- The website owner can view conversations, analytics, and leads in their dashboard
7.3 Data storage
- All data is stored on servers in the European Union
- Data is encrypted in transit (HTTPS/TLS)
- Website owners can delete conversations and knowledge base data at any time
7.4 Third-party services used by TwilperChat
- DeepSeek API — AI chat responses (China)
- Railway — Application hosting (EU)
- Resend — Email notifications (US)
- Firebase — Mobile push notifications (US)
7.5 Visitor rights
Chat data is controlled by the website owner who installed TwilperChat. Visitors can contact the website owner to request access or deletion of their data. Local chat history can be cleared by starting a new conversation in the widget.
7.6 Data Processing Agreement
Website owners using TwilperChat act as Data Controllers. Twilper acts as Data Processor. A DPA is available upon request at info@twilper.com.