The data processing agreement (DPA)
Schritt 1: Open your account
Sign in at twilper.com/account with the email address of your license.
Schritt 2: Read and accept the DPA
Your license shows the data processing agreement. Read it and accept it.
Schritt 3: Continue in the dashboard
Once the DPA has been accepted, your workspace, your widget code and website scanning are unlocked.
Without a valid DPA, your workspace shows "Workspace paused". Your data is kept, but you can't process customer data until the DPA is in place.
Where your data is stored
Your data is stored in a database in the EU (Amsterdam). For some parts we use subprocessors, for example to send email, push notifications, handle payments and run the AI assistant. Which ones, and where they're based, is listed in our privacy policy and the data processing agreement.
Retention
Conversations are kept until you delete them. There's no configurable retention period in the dashboard yet. If you need a fixed retention period, delete conversations periodically or get in touch with us.
Deleting data
- Owners and admins can permanently delete a conversation from the inbox.
- A customer asks for access or deletion? Find the conversation in the inbox and delete it.
- Block unwanted visitors with block or block IP. Under "Settings" → "Protection" you can block spammers automatically and block countries.
- Want your entire workspace and account deleted? You can't do that yourself in the dashboard yet; contact us and we'll take care of it.
Gut zu wissen
- Mention in your own privacy policy that you use Twilper for customer contact.
- On the phone, callers always hear that they're talking to an AI assistant.
- Your email connection only gives Twilper the access it needs: reading your inbox and sending replies. Twilper never deletes emails.
- Questions about privacy? Email [email protected].